Driving users to product value
Roojoom User Success platform drives personalized user journeys towards
expected values from your product, enhancing customer success KPIs
Elevate success KPIs with a revolutionary success approach
Boost CSMs by empowering product champions
Drive personalized user journeys to value and – Aha! moments
The User Success Approach
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Users’ Product Value
Roojoom User Success platform ensures that users meet their expectations from your product – quickly, building the base for enhanced success KPIs.
Champion Empowerment
Since users’ expectations are likely to be different, even if they are in the same role, the platform empowers product champions at each of your accounts to personalize product value goals for individual users. The champions, given visibility to their users’ journeys, augment CSM resources by nudging users and assisting the driving of journeys to value.
Personal Journey Spaces
Roojoom’s algorithms engage users journey hikers with a unique UX available on all digital channels and in-product, personalizing actionable content and creating gamification around value achievements. KPIs as free-to-paid and renewals are lifted for both high-touch and long-tail accounts.
Featuring:
User engagemts
on all digital
channels & in-product
Team gamification
around value reach
Automated champion-user
engagements and nudging
Continuous proactive
reach-outs bringing users
to the product
Champion access to
user journey tracking
and analytics
Champion access to
user journey tracking
and analytics
User engagemts
on all digital
channels & in-product
Team gamification
around value reach
Automated champion-user
engagements and nudging
Continuous proactive
reach-outs bringing users
to the product
Champion access to
user journey tracking
and analytics